Refund Policy
ฉบับร่าง — รอการตรวจสอบทางกฎหมาย ฉบับภาษาอังกฤษมีผลบังคับใช้
This voluntary policy is in addition to, and never limits, your statutory rights or your right to dispute a charge with your bank.
Eligibility
- Request within 7 days of payment.
- Time-limited plans and top-ups: less than 10% of the included campaigns used.
- Lifetime: fewer than 5 campaigns used.
How
Use “Request refund” on the Billing page. Each request is reviewed by a person. Approved refunds are issued through Stripe to the original payment method.
What happens after a refund
- Full refund: the access and unused campaigns from that order are removed. Other purchases are not affected. Your campaigns stay readable.
- Partial refund: decided case by case; your account is not closed.
Service interruptions
If generation is unavailable for an extended period, we will contact affected customers and offer a fair remedy, such as extending access by the downtime or a pro-rata refund.